General Terms
Cancellation and Refund Policy
Cancellation
You may cancel a Booking on free of charge by calling Taxi.lk Hotline +94 777 99 55 99 and confirming the cancellation verbally in that telephone call or by sending an email by mentioning your booking reference number.
We have the right to cancel the Booking upon limited or immediate notice in any circumstances Where we notify You of cancellation of the Booking 24 hours or less before Pickup Time, You will receive a return of all monies already paid by You in respect of the Booking.
Refund Policy
If the Vehicle and Driver is not at the Pickup Location at the Pickup Time or the Journey is not completed as agreed in respect of the Booking, You can apply for a refund.
To be eligible for a refund, the Passengers (as applicable) must have complied with your Obligations as set out in the Terms.
To make a refund claim, You should write to info@taxi.lk, the Booking reference provided in the confirmation email, full details and circumstances giving rise to the refund claim within 14 days of the Pickup Time.
If your refund claim is accepted it will take up to 7 working days for the refund transaction to be carried out.
Taxi.lk is not obliged to process any refund claims which are not made in writing to info@taxi.lk within 14 days of the Pickup Time.